This Refund Policy outlines the financial terms for purchases made at www.triadgaming.net. While our Return Policy covers the physical shipment of items, this document explains how and when your money is returned to you.
Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the process must be started, and the item must be postmarked within this 30-day window. See our Returns Policy Here
1. Refund Approval Process
Financial credits are not issued automatically upon the initiation of a return.
* Inspection Requirement: Refunds are only processed after our technicians have inspected the returned vintage console, game, or accessory to verify its condition and functionality.
* Notification: Once your return is inspected, we will notify you via email regarding the approval or rejection of your refund based on the criteria in our Return Policy.
2. Refund Amounts & Deductions
The total amount credited to your account may vary based on the reason for the return:
* Defective or "Not as Described" Items: You will receive a 100% refund of the purchase price plus any original shipping costs paid.
* "Change of Mind" Returns: You will receive a 100% refund of the purchase price plus any original shipping costs paid.
* Restocking Fee: You will receive a 100% refund of the purchase price plus any original shipping costs paid.
*Sealed Items: You will receive a 100% refund of the purchase price plus any original shipping costs paid.
* Used/Vintage Condition: Since most of our items are pre-owned, they are sold with documented descriptions of their cosmetic condition. Returns based on cosmetic "wear and tear" that was clearly documented at the time of sale fall under our "Change of Mind" policy.
3. Non-Refundable Scenarios
We cannot issue financial credits in the following instances:
* Items returned without a confirmed Return Merchandise Authorization (RMA).
* Products damaged due to improper voltage use (e.g., using a modern high-voltage adapter on a vintage console).
* Items purchased "As-Is" or "For Parts/Repair."
* Digital Gift Cards.
4. Refund Methods & Timelines
All approved refunds are credited back to the original payment method used at the time of purchase.
* Credit/Debit Cards: Once processed by us, it typically takes 3 business days for your bank to reflect the credit on your statement.
* Digital Wallets (PayPal, etc.): Refunds generally appear within 24–48 hours of approval.
5. Late or Missing Refunds
If you haven’t received a refund within 10 business days of our approval email:
* Check your bank account or credit card statement again.
* Contact your credit card company; it may take some time before your refund is officially posted.
* Contact your bank to see if there is a pending transaction.
* If you’ve done all of this and still have not received your refund, please contact us at admin@triadgaming.net.
6. Chargebacks
To maintain our ability to offer rare and vintage gaming gear, we ask that you contact our support team to resolve any billing disputes. Initiating a chargeback before attempting a resolution with Triad Gaming may result in a permanent ban from future hardware purchases on our platform.
RETURNS PROCESS
At Triad Gaming, we are dedicated to preserving the legacy of retro gaming. We understand that purchasing vintage consoles and games involves trust. Every item we sell undergoes rigorous testing to ensure it meets our quality standards. If your order doesn't meet your expectations, our policy is designed to be fair and transparent.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible, the return process must be started and the item postmarked within this 30-day window.
Condition & Eligibility
* Defective or Non-Functional Items: If a console, handheld, or accessory fails to function as described, it is eligible for a full refund or exchange.
* Used/Vintage Condition: Since most of our items are pre-owned, they are sold with documented descriptions of their cosmetic condition. Returns based on cosmetic "wear and tear" that was clearly documented at the time of sale fall under our "Change of Mind" policy.
* New/Sealed Items: Any items sold as "New" or "Factory Sealed" must be returned unopened and in their original packaging.
* Bundle Packs: If you purchased a "Bundle Pack," the entire bundle must be returned together to be eligible for a refund.
Non-Returnable Items
* Digital gift cards.
* Items marked as "As-Is" or "For Parts/Repair" in the product description.
* Products damaged due to customer misuse, improper voltage (wrong power adapter), or unauthorized repair attempts.
How to Start a Return
* Contact Us: Email admin@triadgaming.net or use our Live Chat with your order number.
* RMA Approval: Once accepted, we will issue a Return Merchandise Authorization (RMA) and a pre-paid shipping label.
* Shipment: Pack the item securely (preferably in the original box). Items sent back without a request will not be accepted.
Shipping Costs & Fees
* Return Shipping: Triad Gaming provides free pre-paid shipping labels for all domestic returns, including "Change of Mind" and "Defective" items.
* Restocking Fees: Triad Gaming does not charge restocking fees for any returns.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited automatically to your original payment method.
Contact Information
Triad Gaming
4111 E Rose Lake Dr Suite 9259 Charlotte, NC 28217
Phone: 743-281-7619
Email: admin@triadgaming.net
Business ID (SOSID): 3193023