At Triad Gaming, we are dedicated to preserving the legacy of retro gaming. We understand that purchasing vintage consoles and games involves trust. Every item we sell undergoes rigorous testing to ensure it meets our quality standards. If your order doesn't meet your expectations, our policy is designed to be fair and transparent.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. To be eligible, the return process must be started and the item postmarked within this 30-day window.
Condition & Eligibility
* Defective or Non-Functional Items: If a console, handheld, or accessory fails to function as described, it is eligible for a full refund or exchange.
* Used/Vintage Condition: Since most of our items are pre-owned, they are sold with documented descriptions of their cosmetic condition. Returns based on cosmetic "wear and tear" that was clearly documented at the time of sale fall under our "Change of Mind" policy.
* New/Sealed Items: Any items sold as "New" or "Factory Sealed" must be returned unopened and in their original packaging.
* Bundle Packs: If you purchased a "Bundle Pack," the entire bundle must be returned together to be eligible for a refund.
Non-Returnable Items
* Digital gift cards.
* Items marked as "As-Is" or "For Parts/Repair" in the product description.
* Products damaged due to customer misuse, improper voltage (wrong power adapter), or unauthorized repair attempts.
How to Start a Return
* Contact Us: Email admin@triadgaming.net or use our Live Chat with your order number.
* RMA Approval: Once accepted, we will issue a Return Merchandise Authorization (RMA) and a pre-paid shipping label.
* Shipment: Pack the item securely (preferably in the original box). Items sent back without a request will not be accepted.
Shipping Costs & Fees
* Return Shipping: Triad Gaming provides free pre-paid shipping labels for all domestic returns, including "Change of Mind" and "Defective" items.
* Restocking Fees: Triad Gaming does not charge restocking fees for any returns.
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited automatically to your original payment method.
Contact Information
Triad Gaming
4111 E Rose Lake Dr Suite 9259 Charlotte, NC 28217
Phone: 743-281-7619
Email: admin@triadgaming.net
Business ID (SOSID): 3193023